Bankwest Phone Number 13 17 19 – Contact Customer Support

If you’ve ever tried to call Bankwest on a weekend, you already know the frustration: the lines are closed, and the recorded message points you to the app. Phone support is limited to 6am–6pm AWST on weekdays, nudging customers toward digital channels—knowing your options can save time and hassle.

Main contact number (Australia): 13 17 19 · International number: +61 8 9449 2840 · Hours of operation (AWST): 6am–6pm Monday–Friday, excluding public holidays · Financial abuse support number: 1300 769 173 · Alternative contact method: Bankwest App

The table below consolidates the essential contact details at a glance.

What is the Bankwest phone number?

• Main Australian support: 13 17 19 — for general enquiries, account help, and service requests (Bankwest Official Contact Page (general support))
• International callers: +61 8 9449 2840 — for calls from outside Australia (Bankwest Official Support Page (overseas contact))
• Financial abuse support: 1300 769 173 — dedicated line for customers experiencing financial abuse (Bankwest Contact Page – financial abuse)
• Customer assistance (deceased estates, First Nations, power of attorney): 1800 433 932 (Bankwest Contact Page – customer assistance)
• Recoveries line: 1300 725 004 — 8am–5pm AWST Mon–Fri (Bankwest Contact Page – recoveries)
• Early customer engagement: 1300 787 144 — 6am–6pm AWST Mon–Fri (Bankwest Contact Page – early engagement)

What is Bankwest’s main customer service number?

• The primary number for Australian customers is 13 17 19. It covers account enquiries, card issues, and general support. Available 6am–6pm AWST Monday to Friday (Bankwest Official Contact Page – main number).

What is the international number for Bankwest?

• From overseas, dial +61 8 9449 2840. This number also handles card emergencies if you are abroad without app access (Bankwest Support Page – international number).

Is there a 24-hour Bankwest phone number?

• Bankwest does not publish a 24/7 phone number. The standard lines operate only during business hours. For urgent card issues when overseas, Bankwest advises using the app or calling the international number during covered hours (Bankwest Contact Page – hours).

How do I contact Bankwest support?

• Phone: 13 17 19 (fastest for urgent issues) (Bankwest Contact Page – phone support)
• Bankwest App: In-app secure messaging for account queries, card blocks, and general help (Bankwest Contact Page – app messaging)
• Online forms: Request an appointment or submit a question via the website (Bankwest Contact Page – online forms)
• Email: Use the secure message function in online banking (no public email address listed) (Bankwest Contact Page – email)

How do I speak to a Bankwest representative?

• Call 13 17 19 during operating hours. Wait times vary; the app may offer faster callback or messaging (Bankwest Contact Page – representative).

Can I contact Bankwest via email or live chat?

• Bankwest does not offer live chat. Email contact is handled through secure messaging within the app or online banking portal (Bankwest Contact Page – secure messaging).

How do I get support for lost or stolen cards?

• Call immediately. The Bankwest website lists a dedicated number for lost/stolen cards under the card security section (Bankwest Contact Page – lost card). You can also block a card instantly via the app (Bankwest Support Page – card block).

How do I call Bankwest from overseas?

• Dial +61 8 9449 2840. This is the same number for all international callers (Bankwest Support Page – overseas number).
• Standard international call charges apply from your provider (Compass.info Bankwest Page – overseas charges).
• The Bankwest App works abroad if you have internet access; use it for secure messaging to avoid phone charges (Bankwest Support Page – app overseas).

What is the international calling code for Bankwest?

• +61 (Australia country code) then 8 9449 2840. No leading 0 after +61 (Bankwest Support Page – calling code).

Are there any charges for calling from overseas?

• Bankwest does not charge extra, but your carrier’s international call rates apply. Check with your provider before dialing (Compass.info Bankwest Page – overseas charges).

Can I use the Bankwest App while abroad?

• Yes, the app works over Wi-Fi or mobile data. Use it to message Bankwest support, check balances, and block cards. Data roaming fees may apply from your carrier (Bankwest Support Page – app abroad).

Can I use Bankwest overseas?

• Credit and debit cards work anywhere Visa/Mastercard is accepted (Bankwest Support Page – overseas card use).
• Online banking is accessible via the app with internet connection; region-specific settings may be required (Bankwest Support Page – online banking abroad).
• Foreign transaction fees apply—review Bankwest’s terms before travel (Bankwest Support Page – fees).
• Contact Bankwest before travel to avoid card blocks for suspicious activity (Bankwest Support Page – travel notification).

Can I use my Bankwest credit or debit card abroad?

• Yes, anywhere Visa or Mastercard is accepted. Ensure you have activated international usage in the app (Bankwest Support Page – card abroad).

Can I access Bankwest online banking from another country?

• Yes, with a stable internet connection. The app may ask for region permissions; allow them for full functionality (Bankwest Support Page – online banking abroad).

Are there fees for using Bankwest overseas?

• Foreign transaction fees apply. Check Bankwest’s international fee schedule before traveling (Bankwest Support Page – fees abroad).

Which Bankwest branches are still open?

• Bankwest has transitioned to a digital-only model; most physical branches have closed (Bankwest Contact Page – digital-only).
• Use the branch locator on the Bankwest website to find any remaining open branches (Bankwest Support Page – branch locator).
• Branch hours vary; most open 9am–4pm local time on weekdays. Check before visiting (Compass.info Bankwest Page – branch hours).
• Weekend branch access is virtually nonexistent (no branches open on weekends) (Bankwest Contact Page – weekend).

How do I find a Bankwest branch near me?

• Use the online branch locator tool at bankwest.com.au. Enter your suburb or postcode to see nearest open branches and their hours (Bankwest Support Page – branch locator).

What are Bankwest branch opening hours?

• Typically 9am–4pm local time, Monday to Friday. Many branches have reduced hours or are permanently closed (Compass.info Bankwest Page – branch hours).

Are there any Bankwest branches open on weekends?

• No. Bankwest branches are closed on weekends. Contact via app or phone during weekday hours instead (Bankwest Contact Page – weekend).

How to Contact Bankwest: Step-by-Step

1. Identify the purpose of your call – general enquiry, card issue, fraud, hardship, or overseas need.
2. Pick the right number from the list above (13 17 19 for Australian calls, +61 8 9449 2840 from overseas, or a dedicated line like 1300 769 173 for financial abuse).
3. Call during operating hours (6am–6pm AWST Mon–Fri). Outside those hours, use the Bankwest App (available 24/7) to send a secure message.
4. If calling from overseas, add the country code +61 and omit the leading 0. Expect standard international call charges.
5. For lost or stolen cards, call immediately or block the card via the app before calling.
6. For non-urgent matters, request an appointment online or use the app’s messaging – response times are usually within the same business day.

Quotes from Bankwest

“Our contact centre is available 6am – 6pm AWST Monday to Friday, except WA and national public holidays.”

— Bankwest Contact page (Bankwest Official Contact Page – hours statement)

“If you’re overseas without access to the app, call us on +61 8 9449 2840.”

— Bankwest Support article (Bankwest Support Page – overseas advice)

The message is consistent: phone is for business hours only; the app is the fallback for everything else.

Summary

Bankwest’s limited phone hours are a deliberate push toward its digital channels. For Australian customers who need immediate help, the choice is clear: call during business hours or download the app—because waiting until the weekend won’t work.

Related reading: Bankwest phone numbers and support hours · Bankwest customer service contact options

Frequently asked questions