Revenue NSW Contact Number: Phone, Email & Payment Plan Help

Getting in touch with the right government agency about a fine or tax bill can feel like a small maze, but having the correct number the first time saves real frustration. This guide lays out every verified contact method for Revenue NSW in early 2025 — phone lines, hours, email alternatives, and the exact relationship with Service NSW — so you can skip the hold music and get straight to what you need.

Primary Phone Number: 1300 138 118 ·
International Phone Number: +61 2 7808 6940 ·
Business Hours: 7:00 am – 7:00 pm (Mon–Fri) ·
Official Website: revenue.nsw.gov.au ·
Interpreter Service: 131 450

The table below summarizes all the essential contact details for Revenue NSW.

How to Call Revenue NSW from Overseas

If you’re outside Australia and need to reach Revenue NSW about a fine or tax matter, the direct international line is +61 2 7808 6940 according to the NSW Government Fines Page. For overdue fines, a separate number applies: +61 2 7808 6941, per the same source.

Service NSW handles general inquiries and its own overseas line is +61 2 8894 1555 — but that number won’t connect you to Revenue NSW fine specialists.

International dialing codes for Revenue NSW

• Australian country code: +61
• From the US, UK, Canada, or most of Europe: dial 0011 (international exit code) + 61 + 2 7808 6940
• From New Zealand: 00 + 61 + 2 7808 6940
• The international lines for non-overdue and overdue fines are separate — be sure to use the correct one based on your fine status, per NSW Government Payment Plan Page

Using the interpreter service from abroad

If English isn’t your first language, call the federal Translating and Interpreting Service (TIS National) on 131 450. Ask the operator to connect you with Revenue NSW on 1300 138 118 (or the overseas line). The Service NSW Pay a Fine Page confirms this interpreter pathway works for all state fine inquiries.

The implication: Revenue NSW operates two distinct international numbers depending on whether your fine is overdue. Using the wrong one could mean longer hold times or being redirected. Confirm your fine status on the Revenue NSW Official Contact Page before dialing.

How Do I Call Revenue NSW About a Payment Plan?

Setting up a payment plan for a fine is straightforward if you use the right contact point. The NSW Government Pay Your Fine Page states you can arrange instalments by calling 1300 138 118 for fines that are not yet overdue.

Eligibility criteria for a payment plan

• Your fine must not already be overdue — once it reaches enforcement, you’ll need to call 1300 655 805 as per the NSW Government Fines Page
• You can apply online via the Service NSW Payment Plan Transaction Page
• Hardship consideration is available — the NSW Government Payment Plan Page notes that proof of financial difficulty may be requested

Steps to set up a payment plan over the phone

1. Have your fine notice number and personal details ready
2. Call 1300 138 118 during business hours (7am–7pm weekdays)
3. Explain you need a payment plan — the operator will assess your eligibility based on fine status, per the Service NSW Payment Plan Transaction Page
4. If approved, you’ll receive a payment schedule by mail or through your MyServiceNSW Account
5. For overdue fines, call 1300 655 805 or use the Revenue NSW myEnforcement portal

The pattern: Revenue NSW’s system is designed to encourage early action. The moment a fine passes its due date, the contact number changes and the process shifts to enforcement — which can include additional costs or garnishee orders. Acting before the deadline preserves flexibility.

Is Revenue NSW Part of Service NSW?

No — but the two agencies work closely together locked. Revenue NSW is a separate statutory agency within NSW Treasury, while Service NSW is the state’s front-end customer service delivery arm, as detailed on the Service NSW Official Contact Page.

Scope of Revenue NSW

• Manages fines, penalties, land tax, payroll tax, and other state revenue
• Operates its own enforcement and debt recovery processes
• Publishes separate contact numbers for fine-related inquiries via the NSW Government Fines Page

Scope of Service NSW

• Provides walk-in centres and a general helpline (13 77 88) for many government services
• Handles online applications for fine payment plans through the Service NSW Payment Plan Transaction Page
• Both agencies share the same MyServiceNSW Account login system, per the Service NSW Official Contact Page

The Service NSW Official Contact Page explicitly warns against returning calls to numbers like 02 9132 2100 — that number can appear as a callback ID for legitimate Service NSW follow-ups on grants or vouchers, but scam calls also spoof it. Always initiate contact from the official website numbers: 13 77 88 for Service NSW, 1300 138 118 for Revenue NSW fine inquiries.

The catch: Calling Service NSW at 13 77 88 about a fine may get you redirected to Revenue NSW anyway. Save time by using the Revenue NSW number directly for anything fine-related.

How to Contact Revenue NSW by Email

Revenue NSW does not publish a direct email address for public inquiries. According to the NSW Government Fines Page, the official channel for written inquiries is the online contact form on the Revenue NSW website, or by post to Locked Bag 2111, Newcastle NSW 2300.

Email contact form on Revenue NSW website

• Visit revenue.nsw.gov.au/contact to use the web form
• You’ll need your fine reference number or client ID
• The form is the only email-like option — direct email addresses are not published per the Revenue NSW Official Contact Page

Response times for email inquiries

The NSW Government Fines Page does not list a standard response time for web form submissions. If your matter is urgent, calling 1300 138 118 during business hours remains the fastest option. For non-urgent matters, allow up to 10 business days for a written reply based on general NSW government service standards.

The implication: Without a published email address, every inquiry must go through either the phone or the web form. This limits traceability on the agency’s side — if you need proof of correspondence, the web form or postal mail is your best record.

How Do I Talk to Someone at Revenue NSW?

The direct way to speak with a Revenue NSW representative is by calling 1300 138 118 between 7am and 7pm, Monday to Friday, per the NSW Government Fines Page.

Primary phone number and hours

• Within Australia: 1300 138 118
• Business hours: 7:00 am – 7:00 pm AEDT/Sydney time, Monday to Friday
• Closed weekends and public holidays as confirmed on the Service NSW Official Contact Page
• TTY users: call 133 677 then ask for 1300 138 118 using the National Relay Service

What to have ready before calling

• Your fine notice or penalty reference number
• Personal identification (full name, address, date of birth)
• Any correspondence you’ve already received from Revenue NSW
• Payment card details if you intend to pay — credit card payments are accepted up to $50,000 via 1300 130 112 per the NSW Government Pay Your Fine Page

Alternative contact methods (mail, in-person)

• Post: PO Box 786, Strawberry Hills NSW 2012 (for payments or correspondence) per the NSW Government Fines Page
• In-person: Many Service NSW Pay a Fine Page can accept fine payments on behalf of Revenue NSW, but not all handle complex fine inquiries — call ahead to confirm your local centre’s scope
• Online: The Revenue NSW Official Contact Page links to myEnforcement for overdue fine management and payment plan applications

Frequently asked questions

For anyone in NSW dealing with a fine notice, the choice is straightforward: call the correct Revenue NSW number based on fine status before the deadline, or handle it online through Service NSW. Missing that window shifts the contact pathway to enforcement — a longer, costlier road. You should keep the right number saved and act early to avoid that longer path.

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