Whether you’ve just had a bump on the M50 or spotted water damage in your Dublin flat, finding the right Allianz contact number usually means hunting across a few pages. The good news: most claim types funnel through two main numbers, with broker and specialist lines layered on top depending on your policy. Here’s the full breakdown.

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4 related posts

Motor Claims Phone: 01 613 3990 · Theft Claims Phone: 01 613 3939 · Assistance Claims Phone: 00353 1 619 3682 · Home Claims Phone: 01 613 3990

Quick snapshot

1Confirmed facts
2What’s unclear
3Timeline signal
  • Current numbers published as of 2026 on Allianz.ie help pages
  • Third-party sites may carry pre-2026 legacy numbers
4What’s next
  • Claim logged via phone → reference number assigned → track via MyAllianz portal
  • Broker-specific policies may route to separate contact lines
Contact type Phone / Email Hours
Primary Claims Phone 01 613 3990 24 hours a day, 365 days a year
Motor Damage Email motordamage@allianz.ie Email — monitored during business hours
Assistance Claims 00353 1 619 3682 Mon–Fri 9am–5pm
Business Hours 01 613 3990 9am–5pm Mon–Fri
General Inquiries +353 1 6133000 Mon–Fri 8am–6pm, Sat 9am–1pm
Motor Broker 01 613 3899 / motorbroker@allianz.ie Mon–Fri 9am–5pm
Property Broker 01 613 3964 / propertybroker@allianz.ie Mon–Fri 9am–5pm
Breakdown ROI 1800 77 99 99 24/7
Breakdown NI 0800 62 61 92 24/7

How do I contact Allianz about a claim?

Motor claims contact details

Allianz splits motor contacts into two distinct numbers depending on whether you’re reporting a new incident or following up an open case. The notifications line doubles as the emergency assistance service — it runs 24 hours a day, 365 days a year (Allianz Ireland Help & Support). Call 01 613 3990 for anything new or urgent. Existing claims callers should use 01 613 3939 instead, available Monday to Friday during standard business hours (Allianz Ireland Help & Support).

Home insurance claims phone

Home and property claims route through the same 01 613 3990 number — there’s no separate home-only line on the main help page. Email correspondence for property damage goes to propertydamage@allianz.ie (Allianz Ireland Help & Support). If your policy originated through a specific broker partner such as EBS or PTSB, dedicated contact details apply (see the broker-specific section below).

Assistance claims phone

Travel and assistance claims sit separately from standard motor and home lines. Allianz Partners handles travel claims at 00 353 1 619 3682, Monday to Friday 9am to 5pm (Allianz Ireland Help & Support). For travel emergencies when you’re abroad, a 24/7 line is available at 00 353 1 6373686 (Allianz Ireland Help & Support). If you’re calling from outside the Republic of Ireland, prepend the international prefix: 00 353 1 613 3990 (Allianz Ireland Emergency Claims).

The upshot

Policyholders who call the wrong number first waste time because existing-claim agents handle a different queue than the new-incident line.

How do I speak to someone at Allianz insurance?

Opening hours Monday to Friday

Most Allianz Ireland contact lines operate Monday to Friday, 9am to 5pm. The exceptions are the 24/7 motor notifications line (01 613 3990), the breakdown emergency numbers (1800 77 99 99 for Republic of Ireland, 0800 62 61 92 for Northern Ireland), and the travel emergency line (Allianz Ireland Help & Support). The general customer contact — +353 1 6133000 — runs the widest hours: Monday to Friday 8am to 6pm, Saturday 9am to 1pm (Allianz Ireland Customer Information).

International dial code and direct customer options

From outside Ireland, callers add the international prefix before the 01 area code: 00 353 1 followed by the local number. For example, the 24/7 claims line becomes 00 353 1 613 3990 (Allianz Ireland Emergency Claims). Alternatively, the MyAllianz portal lets policyholders submit and track motor claims online without a phone call (Allianz Ireland Emergency Claims). Webchat is also available Monday to Friday 9am to 5pm via the “Need Help?” symbol on the Allianz.ie site (Allianz Ireland Help & Support).

Broker-specific contact numbers

Policyholders who bought through a broker partner should use the broker-specific lines rather than the general claims numbers. Motor broker enquiries: 01 613 3899 or motorbroker@allianz.ie. Property broker: 01 613 3964 or propertybroker@allianz.ie. EBS Property Insurance holders can reach 01 613 3922 or 0818 64 22 22 (email: ebsproperty@allianz.ie). PTSB Property Insurance: 01 613 3912 or 0818 700 121 (email: ptsbproperty@allianz.ie) (Allianz Ireland Help & Support).

Bottom line: Policyholders who call the correct number immediately get a reference number in minutes; those who call the wrong line queue on the general line and face delays before their case is routed.

How to make a claim from Allianz

Car insurance claim steps

The basic sequence is straightforward: report the incident, receive a reference number, submit supporting documents, and track progress. For motor incidents, call 01 613 3990 immediately — the line is staffed 24/7 so there’s no reason to delay (Allianz Ireland Emergency Claims). For home or property damage, the same number applies. An agent will log the incident and provide a claim reference on the call.

Report the incident immediately

Allianz’s official guidance is clear: report the incident as soon as possible. For motor claims, this means contacting the notifications line before anything else — even before arranging repairs. The 24/7 availability at 01 613 3990 exists precisely for this reason (Allianz Ireland Help & Support). Document the scene if safe to do so: take photos, note other party details, and keep any police reference number.

Complete claim form online

After the initial call, submit supporting documents via email to attachments@allianz.ie. Include your name, mobile number, and policy number in every message (Allianz Ireland Help & Support). Motor claims can also be filed or tracked through the MyAllianz portal at myallianz.ie (Allianz Ireland Emergency Claims). For motor damage specifically, email motordamage@allianz.ie. For property damage, use propertydamage@allianz.ie.

Why this matters

Calling 01 613 3990 first — before emailing or using the portal — guarantees a live reference number in minutes. Email-only submissions can take longer to route and may delay your claim timeline.

What is a claim number?

Purpose of claim number

A claim number (also called a claim reference) is the unique identifier Allianz assigns when you first report an incident. Every subsequent conversation, document, or update references this number. It is not the same as your policy number — it is tied to a specific incident. Allianz issues the claim number during the initial phone call when you report at 01 613 3990 (Allianz Ireland Emergency Claims).

Tracking claims with Allianz

Once you have a claim number, track progress through the MyAllianz portal or by calling back on the existing claims line (01 613 3939) and quoting the reference. For litigated claims specifically, a dedicated line exists: 01 613 3992, Monday to Friday 9am to 5pm. Non-litigated claims (standard disputes) use 01 613 3953 (Allianz Ireland Help & Support). Keep your claim number handy — it is the single most efficient piece of information you can bring to any follow-up call.

Allianz phone number Ireland for specific claims

Car insurance claims Ireland

For car insurance claims in Ireland, two numbers cover the full spectrum. Motor claims notifications — for new incidents and emergencies — is 01 613 3990, available 24 hours every day (Allianz Ireland Help & Support). Motor claims existing — for ongoing cases and follow-ups — is 01 613 3939, Monday to Friday 9am to 5pm (Allianz Ireland Help & Support). The motor broker line (01 613 3899) handles broker-sold policy queries separately.

Home insurance claims Ireland

Home insurance claims use the same 01 613 3990 number as motor, with no separate home-specific line listed on the official help pages. The property damage email is propertydamage@allianz.ie. Broker-partner home policies through EBS or PTSB have their own dedicated numbers: EBS property holders call 01 613 3922 or 0818 64 22 22, while PTSB property holders use 01 613 3912 or 0818 700 121 (Allianz Ireland Help & Support).

Pet and motor claims contacts

One notable gap in the published contact directory: no dedicated pet insurance phone number appears on Allianz.ie. For pet-related claims, policyholders likely need to route through the main claims number or access their policy documents for the relevant line. The motor claims email for damage-related incidents is motordamage@allianz.ie (Allianz Ireland Help & Support).

The catch

The 01 613 3990 number handles most claim types, but it can mean longer wait times during business hours when all queues converge. Broker policyholders who call the direct broker lines (01 613 3899 for motor, 01 613 3964 for property) tend to get faster routing because those queues are smaller.

Complaints and escalation contacts

If your claim handling is unresolved, Allianz directs complaints to the Head of Customer Focus at +353 1 6133000 or customerfocus@allianz.ie (Allianz Ireland Customer Information). Further escalation goes to the Financial Services and Pensions Ombudsman at +353 1 567 7000 or info@fspo.ie — an independent body that covers insurance disputes in Ireland (Allianz Ireland Customer Information). Allianz Ireland is registered as company number 143108 with a VAT number of 4887986M (Allianz Ireland Customer Information).

If you wish to report a new claim or avail of our claims emergency services please call us on 01 613 3990.

— Allianz Ireland (Official Website)

Motor Claims — notifications. Phone: 01 613 3990. Opening Hours: 24 hours a day, 365 days a year.

— Allianz Ireland Help (Support Page)

Upsides

  • 24/7 motor notification line — 01 613 3990 covers new incidents around the clock
  • Clear separation between new claims (01 613 3990) and existing claims (01 613 3939)
  • MyAllianz portal for online submission and tracking without phone calls
  • Dedicated broker lines for faster routing on broker-sold policies
  • Multiple escalation paths including FSPO for unresolved disputes

Downsides

  • No pet insurance-specific contact published on official pages
  • Home and motor share the same 01 613 3990 number — single queue during busy periods
  • Existing claims line only available Mon–Fri 9am–5pm
  • Third-party sites occasionally list outdated numbers (e.g., 1890 252 999)
  • Broker-specific numbers not immediately visible on the main help page

The pattern across all contact options is clear: a single primary number (01 613 3990) handles new incidents and emergencies 24/7, while existing claims and broker queries split off into separate queues with their own numbers and hours. This structure works well for urgency — a driver hit on the M50 at 2am gets the same response as someone calling Monday at 9am. The trade-off is that callers with existing claims or broker-originated policies need to know the right number to avoid queueing on the general line. For Irish policyholders, the right move is straightforward: new incident, call 01 613 3990. Existing claim, call 01 613 3939. Broker policy, call the broker-specific line directly.

Frequently asked questions

What are the opening hours for Allianz claims?

The 24/7 notifications line (01 613 3990) is available every day. Existing claims (01 613 3939) and broker lines operate Monday to Friday 9am to 5pm. General customer contact (+353 1 6133000) runs Mon–Fri 8am–6pm and Saturday 9am–1pm.

Can I email Allianz for car claims?

Yes. For motor vehicle damage, email motordamage@allianz.ie. Attachments (photos, documents) go to attachments@allianz.ie with your name, mobile, and policy number included in every message.

What is MyAllianz used for?

MyAllianz is the online portal for submitting and tracking motor claims without calling. Log in at myallianz.ie using your policy details to check claim status and upload documents.

How to contact Allianz outside Ireland?

Prepend the international prefix to any Irish number: 00 353 1 followed by the local number. For example, the 24/7 claims line from abroad is 00 353 1 613 3990. The breakdown number for Northern Ireland is 0800 62 61 92.

What to do for windscreen claims?

Windscreen claims typically route through the motor claims notifications line (01 613 3990). Allianz may direct you to a specialist windscreen provider — the initial call will confirm the referral process.

Is there a 24-hour Allianz claims line?

Yes. The motor claims notifications line at 01 613 3990 is available 24 hours a day, 365 days a year. Breakdown emergencies in the Republic of Ireland also have a 24/7 line at 1800 77 99 99.

How to log a home claim online?

Home claims are best initiated by phone at 01 613 3990. After the initial call, documents can be emailed to attachments@allianz.ie. Broker-originated home policies (EBS, PTSB) have their own dedicated numbers listed on the Allianz.ie help page.


Related reading: Central Coast Council Phone Number · Qantas Home Insurance Claims Guide

Additional sources

allianz.ie, allianz.ie, allianz.com, allianz-assistance.ie, allianzdocuments.ie, allianz-assistance.co.uk

Ireland motor claims use 01 613 3939 for existing policies, while Allianz’s Allianz car claims phone guide details similar phone and online filing steps for quick resolution.